FAQ

All Eizo monitors are manufactured in Japan. Eizo does not depend on any supplier. In this way Eizo can select the best available technology on the market.

TCO'06 Media Displays is a modified version of TCO'03 Displays. The certification is first of all oriented to Multimedia monitors (TV, movie, video etc.) but also for regular TV sets, and more in particular LCD monitors. The requirements of TCO'06 Media Displays are thus based on those of TCO'03 Displays, in which some criteria have been modified to answer to the function and way of use. A regular monitor for a workplace should primarily be certified to TCO'03 Displays.

The actual onsite service is performed by our dedicated service partner Teleplan. Please call the hotline on +32.2-709.93.23 from Monday until Friday from 8.00 until 16.30 o'clock.If an exchange of the monitor is necessary, an equal replacement will be available within one working day. A courrier will come to your premises and will deliver the exchange equipment at the designed reception. He will take the defective equipment with him.

EIZO Monitors are mostly equipped with two signal inputs. With one button : Signal 1-2, you can switch between both PC without any problem.

It's always better to use a digital signal. With DVI one does not have to change anything. The digital signal is shown 1:1 on the monitor. One must of course have a graphic board with a DVI connector. Most recent graphic boards do offer a DVI-I connector. When you only have an analogue connector on your monitor, then you can use only the analogue signal og the graphic board and the analogue connector on the monitor. Precisely these items can cause loss of quality in the image. Analogue signals of graphic boards may vary from one manufacturer to the other. The optimal setting is obtained through the "Auto Adjust" function of your monitor. In short : When your monitor is digitally connected with DVI to the graphic board, you will always benefit from the highest image quality. When using an analogue signal, the quality mainly depends on the quality of the graphics board.

Two kinds of DVI connections exist: DVI-I and DVI-D. With DVI-D (D as in digital) one uses a digital only interface. One cannot use an analogue signal and in this way DVI-D Monitors are not compatible with analogue graphic boards. With DVI-I (I as in integrated VGA) the interface deals with as well digital TMDS signals as analogue ones. A newly developed connector standard ensures universal connection possibilities and compatibiliy.

In pivot or Portrait mode the monitor is turned 90°. This may be useful in e.g. image treatment or wordprocessing, In order to be able to use this function, you need a graphic board that supports the 90° angle, in which case the image will not turn automatically. Several graphi boards from reknowned manufacturers offer this function, and you won't need additional software from Eizo or third party suppliers.

Yes, with the ScreenManager Pro Software. With this tool, Eizo monitors can be steered through the USB connector. For monitors that have the Fine Contrast Funktion the software allows several programs to automatically select a specific Fine Contrast mode. You can also set Hot Key which allows you to set a better definition of the OSD. The software is a Windows application.

ScreenManager Pro is a software that allows Eizo monitors to be steered through the USB connector. For monitors that have the Fine Contrast Funktion the software allows several programs to automatically select a specific Fine Contrast mode. You can also set Hot Key which allows you to set a better definition of the OSD. The software is a Windows application.

This is explained in our EIZO Podcast Hardware Calibration.

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ColorNavigator is a software with which one can calibrate and profile the ColorGraphic LCD Monitors. IMPORTANT : please do not use any other Calibration software which one cannot use to address the hardware function of the ColorGraphic LCD Monitors. The following Colorimeters and Spectralphotometers are supported by ColorNavigator :
Spectralphotometer: Eye-One Pro of GretagMacBeth, Eye-One Monitor of GretagMacBeth, Colorimeter: Eye-One Display of GretagMacBeth, Eye-One Display2 of GretagMacBeth, Spyder2 of ColorVision, DTP94 of X-Rite

Our recommendation for CG monitors :

Whitepoint: In practice it is common to align the monitor's whitepoint with a Daylight hood (and not with ambient light). This means D50, or 5.000 Kelvin. For proofing with daylight or for photography, D65 is most common. Gamma: It is recommended to choose the tonecurve characteristic of the monitor in such a way that it approaches the working Colour Space best. Doing so, colour management of the application or operating system does not have to correct the tone values for viewing too much.

Examples: PhotoRGB, AdobeRGB, sRGB are based on a Gamma characteristic of 2,2. In this way, the monitor should be calibrated at 2,2 ECI-RGB at a Gamma of 1,8.

The L*-Colour Space does not have a Gamma function. All in all, for all these recommendations, we're talking about the finest nuances. Colour Management takes care of the monitor's prophile, which uses the set Gamma, when it calculates the visualization. In order to avoid Banding, it is recommended to choose the Colour Space Gamma. Or one works without Gamma but with L* on monitor AND Colour Space. Only the lighting of the proofs will be unknown to the colour management. So, it is useful to choose Whitepoint according to the lighting of the proofing, and not to the one of the Colour Space.

Our recommendation for the Flexscan Monitors is Gamma = 2,2 and Whitepoint=6500

Repairs and procedure for the onsite service :

Please call the hotline : +32.2.709.93.23.
Working hours are from Monday through Friday, from 8.00 until 16.30.
For repairs on out-of-warranty equipment, you will receive a cost estimate before the repair. In case you should decide not to pursue the repair, the cost estimate remains to be paid.

In order to keep the monitor in its original state and to prolong its lifecycle it is recommended to clean it on a regular basis. Please clean the housing and the LCD surface as described hereafter :

IMPORTANT : Never use "thinner", Benzol, Alcohol (Ethanol, Methanol or Isopropylalcohol), agressive products or strong dissolvants because they will damage the housing and the LCD panel. We need to point out that not respecting this rule may void warranty as it is considered a user fault.

Housing: To take off stains, use a slightly moist tissue, if needed with a mild cleaning product. Never apply the cleaning product directly onto the housing (you will find the precise details in the manual)

LCD Display: If needed you can rinse the surface with a soft tissue (cotton or tissue to clean eye glasses).
Stubborn stains can generally be removed making this tissue slightly moist as it enhances the cleaning power.

EIZO monitors have the capability to synchronize all horizontal frequencies within a defined bandwidth. Thanks to this, the monitor can easily switch from any application and in between various resolutions.

Use: The user can visualize several applications, using various resolutions. The monitor reads the signal and shows the optimal visualization.

Please consult the hotline :+32.2.709.93.23. From Monday through Friday from 8.00 to 16.30.

As our monitors have several extensions in their naming, we'd like to explain them a bit more :

-BK: Black housing, -GY: Grey housing, -WS: White-Silver housing, -TS: Titanium-Silver housing, W: Widescreen, H: Height adjustable stand, E: EasyUp stand (optional)

The technologies: S-PVA, IPS, TN. Please read more on the subject in our white paper on High-End LCD technology.

No, you do not need a driver. The monitors are installed as standard Plug&Play through the DDC connection.

You can connect every monitor to a MAC. You don't need any driver.

Yes! You don't need special drivers or special settings.

At a Resolution higher than 1920 x 1200, you will need a DualLink signal and cable as the bandwith is superior to 165 MHz.

It is difficult to formulate a direct recommendation. It is best the signal should be digital and supporting the maximum Resolution.

This could be caused by the driver of the graphic board. Please install the newest driver for your graphic board and reboot the system. Older graphic boards may not be able to support the requested Resolution. In that case, we'd recommend to use a graphic board with a DVI connector.

Please check whether the sound cable is well connected on the PC and on the monitor. With the 'arrow right' touch on the monitor, increase the volume.

It is often forgotten to connect the USB in between monitor and PC/MAC. ColorNavigator needs the USB cable for the Calibration of the monitor. Please check whether the USB cable is well connected and is working properly.

Please pay attention that EIZO 30 inch monitors are only addressable through a DualLink input ! Signal input 2 is a SingleLink connector. Please use the cable that comes with the monitor. Only with that cable you will obtain the maximal 2560x1600 Resolution. Please verify your graphic board is DualLink capable!

Yes, when using an Xbox, you should verify your monitor is set to 60 Hz (check your Xbox manual)!

To obtain optimal results, it is recommended to well understand the Colour Management subject. If you master German, you may find more in the Fogra handbook.

Mostly the case is the wrong setting of the measuring device (except Spyder 2/3). During initialisation the device should be put on a flat untransparent surface. During the procedure there can be no light on the reach of the sensor. If this does not work, do reset the monitor to factory default and re-execute the Calibration.

No, you don't need to register it. Just don't throw away your warranty card or invoice.

When you would like to learn more on pixel speed or reaction times, do click this link:

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i1pro, i1monitor, I1Display2, DTP94B and Spyder2/3: These devices are power-sensitive and need to be connected to the active USB-Hub or directly to the computer. The EIZO ColorGraphic Monitors have an active USB Hub and should be connected to the pc in a direct way.

Spectralphotometers like i1pro can measure light colours. These can be used in connection to the EIZO Monitor Calibration software ColorNavigator. The i1pro can also measure body colours. For the Calibration of scanners, printers and other output devices, you need other software, e.g. the ones offered by X-Rite. Colorimeters like i1displayII, DTP94 and Spider3 can measure light colours. They can be used with the ColorNavigator software from Version 4.0 onwards.

The most recent ColorNavigator version is compatible with Windows XP/Vista (32/64bit), OSX10.3.9 - OSX10.4.11(Tiger) and OSX10.5.x (Leoapard).

Please verify first the Resolution your LCD can handle. Please check the maximal Resolution which your LCD is capable of. When you've set a lower Resolution, it can produce an unsharp result.

EIZO Monitors support the VESA DDC2B Standard as well as the DDC-CI for Windows Systems and Plug & Play. Computers and Graphic boards with support for Windows Systeme and VESA DDC2B / DDC-CI. The setting of the Plug & Play function is only possible when the computer supports Plug & Play.