SERVICE REPAIR

The EIZO repair service for Belgium and Luxemburg is taken care of by Avnet Comm. VA. The repair in warranty is performed onsite, either through a single swap operation or through a dual swap (your original monitor is returned to you after repair).
The choice for either scenario depends on the age of your monitor.

Procedure

When a defective unit is to be picked up for repair (free service), please follow the following instructions :

• pack the monitor in its original EIZO box with all the necessary protection 
• if you don’t have an original box anymore, a new one can be purchased (in some cases another box may serve too) 
• leave accessories (cables...) out. 
• you will receive a shipment label by email. Do stick it to the box
  
• be sure to follow all the instructions in the email
• make sure the equipment is ready on the date and place mentioned

Under no circumstances are we responsible for ill-packed monitors that are damaged during transportation. If your defective unit is not ready for pickup on the agreed date and time, no second pickup will be arranged for you.

Repairs will be carried out via our service partner EIZO Service Center, who is also responsible for the on-site exchange service.

Warranty repairs with on-site exchange service

Please call the Service Hotline on +32 (0)2 7099323. Our hotline is available on week-days from 9 AM until 5 PM.

Repairs out of warranty

(warranty period ended, damage inflicted through abnormal use) These warranties are always possible but after cost estimation. You will receive precise instructions on how to proceed in such a case. Should you chose not to have your equipment repaired, then the estimate fee remains to be paid.