The EIZO repair service for Belgium and Luxemburg is taken care of by Avnet Comm. VA. The repair in warranty is performed onsite (for monitors with an onsite warranty), either through a single swap operation or through a dual swap (your original monitor is returned to you after repair).
The choice for either scenario depends on the age and type of your monitor. Please use this document to enter a defect. Do fill out all elements in the questionnaire so we can ensure a swift and efficient service.
When a defective unit is to be picked up for repair (free service), please follow the following instructions :
Under no circumstances are we responsible for ill-packed monitors that are damaged during transportation. If your defective unit is not ready for pickup on the agreed date and time, no second pickup will be arranged for you. The organization of a second pickup will be invoiced to you. If you find a defective monitor is not safely packed in the box, do ask us for help. Once the monitor has been picked up we will not assume any responsibility.
Repairs will be carried out via our service partner EIZO Service Center, who is also responsible for the on-site exchange service.
Warranty repairs with on-site exchange service
Please call the Service Hotline on +32 (0)2 7099313. Our hotline is available on week-days from 9 AM until 5 PM.
Repairs out of warranty
(warranty period ended, damage inflicted through abnormal use) These warranties are always possible but after cost estimation. You will receive precise instructions on how to proceed in such a case. Should you chose not to have your equipment repaired, then the estimate fee remains to be paid.