EIZO's innovative service approach sets new standards and is in line with the trend towards longer write-off (depreciation) times. EIZO offers certainty. You can count on:
State-of-the-art materials and EIZO craftsmanship ensure extraordinary durability; it is this that allows us to offer a five-year warranty (and three years on touch screens).
With our warranty, you no longer need to pay consequential costs, for example for maintenance and repair; this makes all the costs as clear as possible ("Total Cost of Ownership").
EIZO's on-site exchange service is quick and reliable; it operates through our service partner EIZO Service Center. All you need to do is call our Service Hotline +32 (0)15-64.55.11 (Belgium and Luxembourg). The hotline is available from 9 AM to 5 PM Monday to Friday. Customers that are located in the Netherlands, please contact : + 31 40 2502785
Or, do send us your contact details with the contact form : please click here.
If your equipment needs to be exchanged, you will in general have an equivalent replacement within two working days.
EIZO Service Center driver will come to your premises and deliver the replacement to your deliveries department or to your reception desk; he will take the defective equipment away with him. Equipment that is not packed in its original box with inside packaging will not be covered by our transport insurance. If you wish, you can repurchase a new box.
Extent of warranty:
The warranty applies to all equipment supplied in Belgium and Luxemburg. It covers failure of the backlight and extends to either five years or 30,000 operating hours, whichever is sooner (please check the precise conditions per model). (At a normal office, however, a total of 30,000 operating hours will not be reached within a period of five years. Assuming that the equipment is used eight hours a day, five days a week, and 52 weeks a year, that would take more than 14 years.)
(! EIZO 15 inch and touch panel LCD monitors are subject to a different warranty. Please call the service hotline for more information)