PICK UP – for Warranty Service (unit must be packed) Click to see terms.
EIZO handles the PICK UP of the faulty reported unit with paid freight to EIZOs service department in Upplands Väsby, Sweden. Once the unit has arrived, EIZO will check the unit and proceed as follows based on the findings;
SWAP – Units with faults covered by the warranty and totally free from flaws and damages, the repaired unit or a SWAP/replacement unit will be shipped to customer, normally within a couple of days.
Warranty repair - Units with faults covered by warranty but with minor flaws and damages, the faults will be repaired. The repaired unit will normally be shipped back to customer within one (1) week after receipt.
Repair for debit - Units with faults or damages not covered by warranty, the customer will receive an estimate of cost for repair. The customer will normally receive the estimate of costs within one (1) week after receipt of the faulty unit. Return shipment of the repaired unit is normally made within one (1) week after receipt of accepted estimate from customer.